10% OFF YOUR FIRST ORDER · CODE MLDRIPFIRSTORDER DELIVERY IN 6–15 CALENDAR DAYS · PROCESSING INCLUDED

Shipping policy

Shipping Policy

Thank you for shopping with MLDrip.

This policy explains our order processing, shipping, tracking, delays, and delivery procedures.

Processing Time

Orders are typically processed within 1–3 business days before shipment.

Business days generally exclude weekends and public holidays.

Processing may occasionally take longer because of:

  • High order volume.
  • Promotional campaigns or sales.
  • Public holidays.
  • Inventory verification.
  • Supplier or fulfillment delays.
  • Address or payment verification.
  • Technical problems.
  • Unexpected operational circumstances.

We appreciate your patience if additional processing time is required.

Estimated Delivery Time

Estimated total delivery is 6–15 calendar days from ordering, including processing.

The total estimate includes 1–3 business days for processing (Monday–Friday), followed by 5–10 calendar days in transit after dispatch. We do not process or dispatch orders on Saturdays or Sundays.

Delivery may take longer depending on:

  • Destination country or region.
  • Customs clearance.
  • Local postal or courier operations.
  • Severe weather.
  • Public holidays.
  • Peak shopping periods.
  • Transportation disruptions.
  • Incorrect or incomplete delivery information.
  • Other circumstances outside our reasonable control.

Delivery estimates are not guaranteed delivery dates.

International Shipping

MLDrip may ship internationally to supported destinations displayed at checkout.

International orders may be subject to import duties, customs charges, taxes, or handling fees imposed by the destination country.

Unless otherwise stated at checkout, the customer is responsible for charges imposed by customs or local authorities.

MLDrip does not control these charges and cannot always predict their amount.

Tracking Information

You will receive an email with your tracking number and a tracking link one day after placing your order. Your order will still be in the 1–3 business day processing period before dispatch; receiving tracking details does not mean it has shipped. You can also track your order on our Track Order page using your tracking number.

A tracking number may be created while your order is being prepared. Carrier tracking updates will appear after the parcel has been handed to the carrier and scanned; updates may take several business days to become visible.

Some international shipments may not receive frequent tracking scans while in transit.

Separate Shipments

Orders containing multiple items may be shipped separately because products may be stored or fulfilled from different locations.

You may therefore receive:

  • More than one parcel.
  • Separate tracking numbers.
  • Items on different delivery dates.

You will not be charged additional shipping solely because an order is divided into multiple parcels, unless clearly disclosed before checkout.

Shipping Address

Customers must provide a complete and accurate delivery address.

Please carefully check:

  • Recipient name.
  • Street and house number.
  • Apartment or unit number.
  • Postal code.
  • City.
  • Country.
  • Telephone number, where required.

Contact support@mldrip.com immediately if you notice an address error.

We will try to update the address, but changes cannot be guaranteed after processing or dispatch has begun.

MLDrip is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer, except where required by law.

Delayed Shipments

A shipment is not necessarily lost simply because it arrives after the estimated delivery period.

Before contacting us, please:

  • Review the tracking information.
  • Check whether the carrier attempted delivery.
  • Contact household members or neighbors.
  • Check local collection points.
  • Confirm that the delivery address was correct.

For significant delays, contact support@mldrip.com with your order number.

We will review the available tracking information and assist with a carrier or fulfillment investigation where appropriate.

Lost Packages

If tracking indicates that the parcel has not been delivered for an unusually long period, contact us.

Where the carrier confirms that the parcel is lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package:

  • Check around the property and any safe location.
  • Ask household members or neighbors.
  • Contact the local courier or postal office.
  • Wait up to 48 hours, as some carriers record delivery before final handover.

Then contact support@mldrip.com with your order number and tracking details.

We will assist with an investigation, but the outcome may depend on the carrier’s delivery evidence and applicable consumer law.

Refused or Unclaimed Packages

If a parcel is refused, not collected, or returned because of an incorrect address, we may deduct reasonable return or reshipping costs from any refund where legally permitted.

Refund timing follows our Return and Refund Policy and mandatory consumer law, including any right to reimbursement on evidence of return dispatch.

Damaged Packages

If a parcel or product arrives damaged, please contact us promptly, ideally within 7 days of delivery, to help us investigate. This does not limit statutory rights or legal claim periods.

Please retain:

  • The item.
  • Original packaging.
  • Shipping label.
  • Photographs or video showing the damage.

This helps us investigate the claim with the carrier or fulfillment provider.

Order Cancellations

Contact support@mldrip.com as soon as possible to request cancellation.

We will try to cancel the order before dispatch, but cancellation cannot be guaranteed once fulfillment has begun.

Your statutory withdrawal rights remain unaffected.

Contact

For shipping questions:

MLDrip
Email: support@mldrip.com
Website: mldrip.com

Returns and return postage

After receiving your item, sign in to your MLDrip customer account using the same email address used at checkout. Open your order, choose Request return where available, select the item and submit the request. We review requests manually and email the next steps. If the option is missing, email support@mldrip.com with your order number and the item concerned. An account, portal request, approval or reason is not required for a valid statutory withdrawal.

Please request a physical return after receiving and inspecting your item. For an order still in transit, email support@mldrip.com for delivery help or withdrawal. A statutory withdrawal can be declared before delivery.

For change-of-mind and size-preference returns, customers pay direct return postage to Hamm, Germany, including international returns, unless mandatory law requires otherwise. No handling or restocking fee is charged. MLDrip covers reasonable return postage for defective, damaged, incorrect or materially misdescribed goods. Contact us to arrange the appropriate remedy. For ordinary returns, choose a suitable carrier, buy and pay for postage directly and ship the parcel yourself. We do not provide a prepaid label or deduct an extra return-postage fee from your refund. See our Return and Refund Policy for deadlines and details.

Email: support@mldrip.com. For text support, send an SMS to +49 15565 781147. Please send SMS only; telephone support is not available.

Our trader identity and business address are available in our Legal notice / Impressum. The return recipient and Hamm address are provided with your approval or by email. Pack securely, include your order number and return reference, keep proof of posting and email any tracking details to support@mldrip.com. Do not return to the supplier address on the original parcel.