Refund policy
Return and Refund Policy
MLDrip ships worldwide. Mandatory consumer rights in your country remain unaffected.
Requesting a return
After receiving your item, sign in to your MLDrip customer account using the same email address used at checkout. Open the order, choose Request return where available, select the item and submit your request. We review requests manually and email the next steps. If the option is missing or you need help, email support@mldrip.com with your order number and the item concerned. A customer account, portal request or reason is not required for a valid statutory withdrawal.
Please request a physical return after receiving and inspecting your item. If it is still in transit, email support@mldrip.com for delivery help or cancellation. You may declare a statutory withdrawal before delivery; you do not have to wait until the parcel arrives.
Notify us within 14 days of receipt. Germany/EU consumers generally have 14 days to withdraw without giving a reason. Longer mandatory local periods remain unaffected. Email a clear withdrawal statement to support@mldrip.com with your order number and the items concerned. A portal, reason or prior approval is not required for a valid statutory withdrawal.
Send goods back without undue delay and within 14 days after notifying us of withdrawal. Contact us for return instructions before posting, without allowing this to delay a statutory deadline.
Return postage
Customers pay the direct return postage for change-of-mind, fit or size-preference returns to Hamm, Germany, including international returns, unless mandatory local law requires otherwise. Postage depends on the origin, carrier, parcel size and weight. No restocking percentage, handling fee or return-processing fee is charged.
For ordinary returns worldwide, customers choose a suitable carrier, buy and pay for return postage directly, and send the parcel themselves using our return instructions. MLDrip does not provide a prepaid label for ordinary returns. Keep proof of posting and tracking, and email the tracking details to support@mldrip.com. We do not deduct another return-postage charge from your refund.
MLDrip covers reasonable return postage for defective or damaged items, incorrect items or goods materially different from the order, and wherever required by law. Contact us first to arrange the appropriate remedy.
How to send your return
- After receiving and inspecting your item, request a return through your MLDrip customer account or email support@mldrip.com. Follow our return instructions without delaying any statutory withdrawal or return deadline.
- For an ordinary change-of-mind, fit or size-preference return, choose a suitable carrier and buy and pay for the return postage yourself. MLDrip does not provide a prepaid label for ordinary returns. Tracked postage is recommended; keep proof of posting.
- Pack the item securely. Include your order number and return reference, if provided, inside the parcel. Return tags, accessories and original packaging where available.
- Send the parcel to the recipient and Hamm, Germany address provided in your return approval or by support@mldrip.com. Do not send it to a supplier address printed on the original parcel.
- Email the carrier name, tracking number (if available) and order number to support@mldrip.com. For returns from outside the EU, follow the carrier’s customs instructions and accurately identify the parcel as returned goods.
- We process refunds to the original payment method under this policy and applicable law. An approved request is permission to return the item; it is not confirmation that a refund has been issued.
For defective, damaged, incorrect or materially misdescribed items, contact support@mldrip.com first so we can arrange and cover reasonable return postage as required by law. Do not buy postage for these cases before discussing the remedy with us.
Item condition
You may inspect goods as reasonably necessary to establish their nature, characteristics and functioning. Return items securely packaged, with tags, accessories and original packaging where available. Diminished value caused by excessive handling may be deducted only where legally permitted. Missing packaging alone does not remove statutory rights.
Problems and exchanges
Report damaged, defective or incorrect items promptly to support@mldrip.com with your order number, description and helpful photographs. This does not shorten statutory rights. Contact us about exchanges; availability may require a return and a new order.
Refunds
Refunds use the original payment method. For a valid statutory withdrawal, reimbursement is due without undue delay and within 14 days of notification. Where permitted, we may withhold it until goods are returned or evidence of return dispatch is provided, whichever is earlier. Payment providers may need additional processing time.
For a full statutory withdrawal, standard outbound delivery charges are refunded where required by law. Extra costs above the least expensive standard delivery option need not be refunded. No refund-processing fee applies.
Withdrawal exceptions apply only where legally permitted, including personalised items or sealed hygiene-sensitive items after unsealing. Discounted items are not automatically excluded.
Orders in transit
Contact us promptly to cancel or withdraw. We will try to stop dispatch; a parcel already handed to a carrier may still arrive. We will explain return arrangements after receipt. This does not restrict an earlier withdrawal notice.
Contact
Email: support@mldrip.com. SMS only: +49 15565 781147. Please text rather than call; this number does not offer telephone support.
We provide the recipient and return address with your return instructions. Do not use a supplier address from the original parcel. Our trader identity and business address remain available in our Legal notice / Impressum.