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Shipping Policy

Thank you for shopping with MLDrip.

This policy explains our order processing, shipping, tracking, delays, and delivery procedures.

Processing Time

Orders are typically processed within 1–3 business days before shipment.

Business days generally exclude weekends and public holidays.

Processing may occasionally take longer because of:

• High order volume.
• Promotional campaigns or sales.
• Public holidays.
• Inventory verification.
• Supplier or fulfillment delays.
• Address or payment verification.
• Technical problems.
• Unexpected operational circumstances.

We appreciate your patience if additional processing time is required.

Estimated Delivery Time

After dispatch, estimated delivery usually takes 7–14 business days.

Delivery may take longer depending on:

• Destination country or region.
• Customs clearance.
• Local postal or courier operations.
• Severe weather.
• Public holidays.
• Peak shopping periods.
• Transportation disruptions.
• Incorrect or incomplete delivery information.
• Other circumstances outside our reasonable control.

Delivery estimates are not guaranteed delivery dates.

International Shipping

MLDrip may ship internationally to supported destinations displayed at checkout.

International orders may be subject to import duties, customs charges, taxes, or handling fees imposed by the destination country.

Unless otherwise stated at checkout, the customer is responsible for charges imposed by customs or local authorities.

MLDrip does not control these charges and cannot always predict their amount.

Tracking Information

When tracking is available, a shipping confirmation email containing the tracking information will be sent after dispatch.

Tracking updates may take several business days to appear after the parcel has been handed to the carrier.

Some international shipments may not receive frequent tracking scans while in transit.

Separate Shipments

Orders containing multiple items may be shipped separately because products may be stored or fulfilled from different locations.

You may therefore receive:

• More than one parcel.
• Separate tracking numbers.
• Items on different delivery dates.

You will not be charged additional shipping solely because an order is divided into multiple parcels, unless clearly disclosed before checkout.

Shipping Address

Customers must provide a complete and accurate delivery address.

Please carefully check:

• Recipient name.
• Street and house number.
• Apartment or unit number.
• Postal code.
• City.
• Country.
• Telephone number, where required.

Contact mldripassist@gmail.com immediately if you notice an address error.

We will try to update the address, but changes cannot be guaranteed after processing or dispatch has begun.

MLDrip is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer, except where required by law.

Delayed Shipments

A shipment is not necessarily lost simply because it arrives after the estimated delivery period.

Before contacting us, please:

• Review the tracking information.
• Check whether the carrier attempted delivery.
• Contact household members or neighbors.
• Check local collection points.
• Confirm that the delivery address was correct.

For significant delays, contact mldripassist@gmail.com with your order number.

We will review the available tracking information and assist with a carrier or fulfillment investigation where appropriate.

Lost Packages

If tracking indicates that the parcel has not been delivered for an unusually long period, contact us.

Where the carrier confirms that the parcel is lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package:

• Check around the property and any safe location.
• Ask household members or neighbors.
• Contact the local courier or postal office.
• Wait up to 48 hours, as some carriers record delivery before final handover.

Then contact mldripassist@gmail.com with your order number and tracking details.

We will assist with an investigation, but the outcome may depend on the carrier’s delivery evidence and applicable consumer law.

Refused or Unclaimed Packages

If a parcel is refused, not collected, or returned because of an incorrect address, we may deduct reasonable return or reshipping costs from any refund where legally permitted.

Any refund will be processed after the returned parcel has been received and inspected.

Damaged Packages

If a parcel or product arrives damaged, contact us within 7 days of delivery.

Please retain:

• The item.
• Original packaging.
• Shipping label.
• Photographs or video showing the damage.

This helps us investigate the claim with the carrier or fulfillment provider.

Order Cancellations

Contact mldripassist@gmail.com as soon as possible to request cancellation.

We will try to cancel the order before dispatch, but cancellation cannot be guaranteed once fulfillment has begun.

Your statutory withdrawal rights remain unaffected.

Contact

For shipping questions:

MLDrip
Email: mldripassist@gmail.com
Website: mldrip.com