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Return and Refund Policy
At MLDrip, we want you to be satisfied with your purchase. This policy explains your rights and the procedure for returns, withdrawals, damaged items, and refunds.
14-Day Right of Withdrawal
Customers located in Germany or another European Union country generally have the right to withdraw from an online purchase within 14 days without giving a reason.
The withdrawal period begins on the day you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, you must send us a clear statement confirming that you wish to withdraw from the purchase.
Please contact:
Email: mldripassist@gmail.com
Please include your name, order number, the item you wish to return, and the date the order was received.
Return Deadline
After notifying us of your withdrawal, the goods must be sent back without unnecessary delay and no later than 14 days after the date on which you informed us of your withdrawal.
Do not return any item before contacting us and receiving the correct return instructions and return address.
Return Conditions
Returned products should be:
- Unworn and unused, except where handling is reasonably necessary to inspect the product.
- Clean and free from stains, odors, pet hair, makeup, or other signs of use.
- Returned with the original tags, accessories, and packaging where available.
- Securely packaged to prevent damage during transit.
Customers may be responsible for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics, and functionality.
Return Shipping Costs
Customers are responsible for the direct cost of returning items when exercising the statutory right of withdrawal, unless MLDrip agrees otherwise.
MLDrip will cover reasonable return shipping costs when:
- The item is defective.
- The item was damaged before delivery.
- The wrong item was delivered.
- The delivered item differs materially from the product ordered.
Customers must not send returns to the address shown on the shipping label unless MLDrip has confirmed that address in writing.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery at mldripassist@gmail.com.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos of the product.
- Photographs of the packaging and shipping label where relevant.
The 7-day reporting request helps us investigate the matter promptly and does not limit any statutory rights that cannot legally be excluded.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
For a valid statutory withdrawal, refunds will be processed in accordance with applicable law. We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
Banks and payment providers may require additional time to display the refund after it has been issued.
Original Shipping Costs
For a valid statutory withdrawal, standard outbound delivery charges will be refunded where required by law.
Any additional amount paid for an upgraded, express, or premium delivery method may not be refundable beyond the cost of the least expensive standard delivery option offered.
Exchanges
We do not guarantee direct exchanges.
To request a different size, color, or product, contact us at mldripassist@gmail.com. Depending on availability, you may need to return the original item and place a new order.
Non-Returnable Items
The right of withdrawal may not apply to certain products where permitted by law, including:
- Products made or personalized specifically for the customer.
- Sealed hygiene-sensitive products after the seal has been removed.
- Products that cannot be returned for health or hygiene reasons after opening.
- Gift cards or digital products where the legal conditions for exclusion have been met.
- Products that deteriorate or expire rapidly.
A sale or discounted item is not automatically excluded from statutory consumer rights.
Order Cancellations
We begin processing orders quickly.
You may request cancellation by contacting mldripassist@gmail.com. We will try to cancel the order, but cancellation is not guaranteed once processing or shipment has begun.
If the order has already shipped, you may use your applicable withdrawal and return rights after delivery.
Contact
For return and refund questions:
MLDrip
Email: mldripassist@gmail.com
Website: mldrip.com