FAQ

Frequently asked questions

Shipping

How long does delivery take?
Estimated delivery is 6–15 calendar days from ordering, including 1–3 business days for processing (Monday–Friday) and 5–10 calendar days in transit after dispatch. We do not dispatch orders on Saturdays or Sundays. Delays can occur during busy periods or customs processing.

How much is shipping?
The exact shipping charge, if any, is shown at checkout before you pay. See our Shipping Policy for details.

How do I track my order?
You will receive an email with your tracking number and a tracking link one day after placing your order, during the 1–3 business day processing period before dispatch. Receiving tracking details does not mean your parcel has shipped. You can also enter your tracking number on our Track Order page. Tracking details are issued during preparation; tracking updates appear after the carrier receives and scans the parcel and may take several business days to become visible.

Returns

How do I request a return?

After receiving your item, sign in to your MLDrip customer account using the same email address used at checkout. Open the order, choose Request return where available, select the item and submit your request. We review requests manually and email the next steps. If the option is missing or you need help, email support@mldrip.com with your order number and the item concerned. A customer account, portal request or reason is not required for a valid statutory withdrawal.

Can I request a physical return while my parcel is in transit?
Please request a physical return after receipt. For delivery help, cancellation or statutory withdrawal before delivery, email support@mldrip.com. A statutory withdrawal does not require receipt, a portal request, approval or a reason.

Who buys the return label?
For ordinary returns worldwide, you choose a carrier, buy and pay for postage directly and send the item yourself. We do not provide prepaid labels for ordinary returns or deduct postage again from your refund. No handling or restocking fee applies. Contact us first for faulty, damaged, incorrect or materially misdescribed goods so we can arrange seller-paid postage.

How to send your return

1. After receiving and inspecting your item, request a return through your MLDrip customer account or email support@mldrip.com. Follow our return instructions without delaying any statutory withdrawal or return deadline.
2. For an ordinary change-of-mind, fit or size-preference return, choose a suitable carrier and buy and pay for the return postage yourself. MLDrip does not provide a prepaid label for ordinary returns. Tracked postage is recommended; keep proof of posting.
3. Pack the item securely. Include your order number and return reference, if provided, inside the parcel. Return tags, accessories and original packaging where available.
4. Send the parcel to the recipient and Hamm, Germany address provided in your return approval or by support@mldrip.com. Do not send it to a supplier address printed on the original parcel.
5. Email the carrier name, tracking number (if available) and order number to support@mldrip.com. For returns from outside the EU, follow the carrier's customs instructions and accurately identify the parcel as returned goods.
6. We process refunds to the original payment method under this policy and applicable law. An approved request is permission to return the item; it is not confirmation that a refund has been issued.

For defective, damaged, incorrect or materially misdescribed items, contact support@mldrip.com first so we can arrange and cover reasonable return postage as required by law. Do not buy postage for these cases before discussing the remedy with us.

How long do I have?
EU consumers generally have 14 days after receipt to notify us of withdrawal and a further 14 days after notification to send the goods back. See our Return & Refund Policy; mandatory local rights remain unaffected.

Products and sizing

How do I choose a size?
Check the product options and our Size Guide. If a product-specific measurement is shown, use that information first.

Will sold-out products return?
Availability varies by product and supplier, so a restock is not guaranteed.

Payment

What payment methods do you accept?
Available methods are displayed at checkout and can include major cards, Shop Pay, Google Pay, Klarna, and other local options. Your final available methods depend on your location and device.

Contact

For anything else, email support@mldrip.com. We usually reply within 24–48 hours, Monday to Friday.